Project Director: Dr. Jyoti
Project Title: Developing and Validating Customer Relationship Management Index for Indian Airline Industry (Project Co-Director: Dr. Arun Kumar)
Funding Agency: ICSSR, New Delhi
Duration: 12 Months (Awarded in March 2017)
Amount: Rs. 1.5 Lakhs (Start date: 1st June 2017)
Project Co-Director: Dr. Jyoti
Project Title: Development and validation of service quality index in Indian Telecom & Banking Sector (Project Director: Dr. Arun Kumar)
Funding Agency: ICSSR, New Delhi
Duration: 24 Months (Awarded in April 2016)
Amount: Rs. 4 Lakhs (Start date: 1st September 2016)
Project Co-I: Dr. Jyoti
Project Title: Investigation & Development of an ICT Driven MIS for Small Milk Producers
(Project PI: Dr. Leela Rani)
Funding Agency: Birla Institute of Technology and Science, Pilani
Duration: 24 Months (March 2013 - February 2015)
Amount: Rs. 3.20 Lakhs