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Research

Publication in International Journals

  • Unnikrishnan P.M., Jyoti Tikoria, Agariya, Arun Kumar, “Development and Validation of Business Excellence Framework for Indian Service MSMEs” International Journal of Services, Economics and Management, (Accepted for Publication in December 2022), (Scopus Indexed).
  • Agariya, Arun Kumar, and Jyoti Tikoria, “SERVQUIX: A Tool for Service Quality Measurement in Indian Banks”, International Journal of Services and Operations Management, Accepted for Publication. DOI: 10.1504/IJSOM.2021.10043089, Forthcoming Article, (Scopus Indexed). 
  • Unnikrishnan P.M., Jyoti Tikoria, Agariya, Arun Kumar, “Development & Validation of Business Excellence Framework for Indian Manufacturing MSMEs”, International Journal of Business Excellence, Accepted for Publication. DOI: 10.1504/IJBEX.2021.10044723, Forthcoming Article, (Scopus Indexed). 
  • Aditi S Divatia., Jyoti., Sunil Lakdawala, “Measuring Business Intelligence & Analytics capability maturity: A study of organizations in India”, International Journal of Business Information Systems, Accepted for Publication. May 12, 2021, DOI: 10.1504/IJBIS.2021.10042131, Forthcoming Article, (Scopus Indexed).
  • Tiwari, P., Bhat, A.K., Tikoria, J. (2022) Mediating Role of Prosocial Motivation in Predicting Social Entrepreneurial Intentions, Journal of Social Entrepreneurship, 2022, 13(1), pp. 118–141 (Scopus Indexed).
  • Bhatia, R., Bhat, A.K., Tikoria, J. (2021) Life insurance purchase behaviour: A systematic review and directions for future research, International Journal of Consumer Studies, 2021, 45(6), pp. 1149–1175, (Scopus Indexed) 
  • Divatia, A.S., Tikoria, J., Lakdawala, S. (2021) Emerging trends and impact of business intelligence & analytics in organizations: Case studies from India, Business Information Review, 2021, 38(1), pp. 40–52. (Scopus Indexed)
  • Mavilavalappil, U.P., Tikoria, J., Agariya, A.K. (2021) Benchmarking business excellence practices: A case-based approach, International Journal of Process Management and Benchmarking, 2021, 11(4), pp. 498–541. (Scopus Indexed)
  • Mishra, B., Tikoria, J. (2021) Impact of ethical leadership on organizational climate and its subsequent influence on job commitment: a study in hospital context, Journal of Management Development, 40(5), pp. 438–452. (Scopus Indexed)
  • Divatia, A.S., Tikoria, J., Lakdawala, S. (2021) Dimensions influencing business intelligence and analytics maturity: A critical analysis, International Journal of Business Information Systems, 2021, 37(2), pp. 200–223. (Scopus Indexed)
  • Tiwari, P., Bhat, A.K., Tikoria, J., Saha, K. (2020) Exploring the factors responsible in predicting entrepreneurial intention among nascent entrepreneurs: A field research, South Asian Journal of Business Studies, 2020, 9(1), pp. 1–18. (Scopus Indexed)
  • Agariya, A.K., Tikoria, J. (2020) Development and validation of service quality scale for Indian telecom sector, International Journal of Services and Operations Management, 2020, 37(4), pp. 477–508. (Scopus Indexed)
  • Unnikrishnan, P.M., Tikoria, J., Agariya, A.K. (2019) TQM to business excellence: A research journey (1985-2018), International Journal of Business Excellence, 2019, 19(3), pp. 323–363. (Scopus Indexed)
  • Tiwari, P., Bhat, A.K., Tikoria, J. (2017) The role of emotional intelligence and self-efficacy on social entrepreneurial attitudes and social entrepreneurial intentions, Journal of Social Entrepreneurship, 2017, 8(2), pp. 165–185. (Scopus Indexed)
  • Tiwari, P., Bhat, A.K., Tikoria, J. (2017) Predictors of social entrepreneurial intention: an empirical study, South Asian Journal of Business Studies, 2017, 6(1), pp. 53–79. (Scopus Indexed)
  • Tikoria, J., Agariya, A.K. (2017) ICT enabled classroom effectiveness scale development and validation: A case of multi-campus university, Knowledge Management and E-Learning, 2017, 9(1), pp. 111–127. (Scopus Indexed)
  • Agariya, A.K., Tikoria, J. (2017) CRM scale development for enhancing business excellence in the Indian airline sector, International Journal of Business Excellence, 2017, 12(4), pp. 537–557. (Scopus Indexed)
  • Agariya, A.K., Shivam, B.K., Murali, S., Tikoria, J. (2016) Hashlearn now: Mobile tutoring in India, Journal of Internet Banking and Commerce, 2016, 21(2), 201. (Scopus Indexed)
  • Jyoti; Banwet, D. K. and Deshmukh, S. G. (2010) Modelling the success factors for National R&D organizations: a Case of India, Journal of Modelling in Management, Vol. 5, No.2, pp. 158-175 (ABDC Listing: C category, Scopus Indexed).
  • Jyoti; Banwet, D. K. and Deshmukh, S. G. (2010) Ranking National R&D Organizations: Data Envelopment Analysis approach, International Journal of Society Systems Science, Vol.2, No. 2, pp. 176-193 (Inderscience publication).
  • Jyoti; Banwet, D. K. and Deshmukh, S. G. (2010) Measuring the Effectiveness of Success Factors: A Case of Government Funded R&D Organizations in India, International Journal of Business Excellence, Vol.3, No. 3, pp. 279-302 (ABDC Listing: C category, Scopus Indexed).
  • Tikoria, J.; Banwet, D. K. and Deshmukh, S. G. (2009) Performance Measurement of National R&D Organizations using Analytic Hierarchy Process: A case of India, International Journal of Innovation and Regional Development, Vol. 1, No. 3, pp. 276-300 (Indexed in ProQuest).
  • Jyoti; Banwet, D. K. and Deshmukh, S. G. (2008) Evaluating Performance of National R&D organizations using integrated DEA-AHP technique, International Journal of Productivity and Performance Management, Vol. 57, No. 5, pp. 370-388 (ABDC Listing: B category, Scopus Indexed).

Publication in National Journals

  • Goel, M. and Tikoria, J., (2016) "Reflections on Business Incubation Processes in a Technical University", Journal of Management & Entrepreneurship, Vol. 10, No. 4, pp. 31 - 40.
  • Tikoria, J.; Banwet, D. K. and Deshmukh, S. G. (2006) Performance Measurement of Government R&D Organizations: A Modified Balanced Scorecard Approach, Journal of Scientific and Industrial Research, Vol. 65, Issue November, pp. 879-886.

Book Chapters

  • Tiwari, P., Bhat, A.K., Tikoria, J. (2020) A field research of nascent social entrepreneurs’ intention formation, in the book titled Career Dynamics in a Global World: Indian and Western Perspectives, 2020, pp. 37–50. (Scopus Indexed)
  • Tiwari, P., Bhat, A.K., Tikoria, J. (2020) The Effect of Emotional Intelligence, Empathy and Perceived Social Pressure on Predicting Social Entrepreneurial Intention: A Field Research, in the book titled Methodological Issues in Social Entrepreneurship Knowledge and Practice, edited by Satyajit Majumdar and Edakkandi Meethal Reji, published by Springer, pp.137-158.
  • Tiwari, P., Bhat, A.K., Tikoria, J. (2018) Factors affecting individual's intention to become a social entrepreneur, in the book titled Social Entrepreneurship and Sustainable Business Models: The Case of India, edited by Anirudh Agarwal and Payal Kumar published by Palgrave Macmillan., pp. 59–98. (Scopus Indexed).
  • Tiwari, P., Bhat, A.K., Tikoria, J. (2017) Relationship between entrepreneurship education and entrepreneurial intentions: A validation study, in the book titled Entrepreneurship Education: Experiments with Curriculum, Pedagogy and Target Groups, edited by Dr. Mathew J Manimala  and Dr. Princy Thomas published by Springer Nature Singapore Pte Ltd., pp. 171–188. (Scopus Indexed).
  • Yadav, N. and Tikoria, J. (2017), “Patanjali Ayurved Limited: A local player posting threat to multinationals”, In Sahay, V. and Sarma, P.R.S. (Eds.), Select Management Cases, ET Cases, Mumbai (pp. 215-228) (Selected for publication in ET Editorial).

Papers in International Conferences

  • Unnikrishnan P.M., Jyoti Tikoria, Agariya, Arun Kumar (2022) “Development of a Strategy Implementation Framework for MSMEs:  A Case Based Approach”, presented at the 12th Conference on Excellence in Research and Education (CERE-2022) held on 3rd-5th June 2022 at IIM Indore. 
  • Unnikrishnan P.M., Jyoti Tikoria, Agariya, Arun Kumar (2021) “Achieving Business Excellence through Inclusive Organizational Practices: A Case Study” at the 8th PAN IIM World Management Conference, organized by IIM Kozhikode from December 16th-18th, 2021.  
  • Unnikrishnan P.M., Jyoti Tikoria, Agariya, Arun Kumar (2020) “Business Excellence in Indian SMEs: Issues and Challenges”, at the International Conclave on ‘Globalizing Indian Thought’ conducted by IIM Kozhikode from 16th to 19th January 2020. 
  • Mishra, B. and Tikoria J. (2019), “Relationship of Moral development and Machiavellianism with Organizational Climate: HRM Implications for Indian Hospitals”. Presented paper in AICAR (Aston India Centre for Applied Research), 2019, 3rd Annual Conference Aston Business School, Birmingham, UK., held on 30-31 August, 2019.
  • Unnikrishnan P.M., Jyoti Tikoria, Agariya, Arun Kumar (2019) “Evidence based and Data driven management practices in manufacturing industry - a case study” at the 3rd International Conference on Evidence Based Management” (ICEBM 2019) held on 1st–2nd February, 2019 at BITS Pilani, Pilani Campus.
  • Mishra, B. and Tikoria, J. (2018), “Effect of ethical leadership on organisational climate and its subsequent influence on commitment: A study of Indian Doctors”. Presented paper in PANIITIMC 2018, Department of Management Studies, IIT Roorkee, held on 30th November – 2nd December, 2018.
  • Unnikrishnan P.M., Jyoti Tikoria, Agariya, Arun Kumar (2018) Presented a research paper titled “Industry 4.0 and its impact on business excellence assessment” at the 6th Biennial Supply Chain Management Conference held on 11th December, 2018 at IIM Bangalore.
  • Unnikrishnan, P.M., Tikoria, J. and Agariya, A. K. (2017) A Review of Select Business Excellence Models, published in conference proceedings of 2nd International Conference on Evidence Based Management (ICEBM 2017) organized at, BITS Pilani on 17th - 18th March 2017, pp. 358 -365.
  • Singhal, A., Agariya, A. K. and Tikoria, J. (2017) Service Quality Scales: Literature Review, published in conference proceedings of 2nd International Conference on Evidence Based Management (ICEBM 2017) organized at, BITS Pilani on 17th - 18th March 2017, pp. 84 - 90.
  • Divatia, A., Lakdawala, S. and Tikoria, J. (2017) Analysis of Maturity Models for Business Intelligence and Analytics, published in conference proceedings of 2nd International Conference on Evidence Based Management (ICEBM 2017) organized at, BITS Pilani on 17th - 18th March 2017, pp. 195 - 201.
  • Satyavageeswaran, P., Agariya, A. K. and Tikoria, J. (2017) Social Marketing and Engagement: A Systematic Review, published in conference proceedings of 2nd International Conference on Evidence Based Management (ICEBM 2017) organized at, BITS Pilani on 17th - 18th March 2017, pp. 99 - 104.
  • Tiwari, P.; Bhat, A. K. and Tikoria, J. (2017) “The effect of emotional intelligence, empathy and perceived social pressure on predicting social entrepreneurial intention” International Conference on Methodological Issues in Social Entrepreneurship Knowledge and Practice, on 18-20 January, 2017 at TISS Mumbai.
  • (Received Excellent Paper Award) Tiwari, P., Bhat, A. K. and Tikoria, J. (2016) “Exploring the Factors Responsible in Predicting Entrepreneurial Intention among Nascent Entrepreneurs: A Field Research” 9th Annual Conference of the Academy of Innovation and Entrepreneurship, organized at University of Sydney, Australia on September 2nd & 3rd, 2016. 
  • Tikoria, J. and Agariya, A. K. (2016) “Sustainable Operations: A Case of Refreshment Shops Operating with Zero Electricity and Minimum Physical Infrastructure”, XX Annual International Conference of Society of Operations Management, December 22-24, 2016 held at ABV- Indian Institute of Information Technology and Management Gwalior.
  • Agariya, A. K. and Tikoria, J. (2016) "E-CRM Scale Development & Validation in Indian E-Commerce Sector", Abstract published in conference proceedings of "Conference on Brand Management 2016", organized by IIT Delhi on 16-17 April, 2016.
  • Goel, M. and Tikoria, J., (2016) "Reflections on Business Incubation Processes in a Technical University", XIME-IEF International Conference on Business Incubation & Acceleration, held at XIME, Bangalore, organized on 21-22nd March 2016.
  • Agariya, A. K. and Tikoria, J. (2015), “Development of Customer Relationship Management Framework for Indian Airline Industry”, 4th Asian Management Research and Case Conference, organized by Universiti Sains Malaysia, Malaysia on 10-11 January, 2015.
  • Tiwari, P.; Bhat, A. K. and Tikoria, J. (2015) “Relationship between Entrepreneurship Education and entrepreneurial Intentions: A validation study”, ICIER-IIMB International Conference on Entrepreneurship Education and Training: Design, Delivery and Effectiveness organized by IIM Bangalore on 29-31 January, 2015.
  • Tiwari, P.; Bhat, A. K. and Tikoria, J. (2015) "Social entrepreneurship: Rise of New hybrid sector", Eleventh Biennial Conference on Entrepreneurship, organized by Entrepreneurship Development Institute of India, Ahemdabad on 18- 20 February 2015.
  • Gupta, N.; Mehta, D. and Tikoria, J. (2015) "Impact of Information Technology on Human Resource Management: An Exploratory Research on select Indian Banks", International Conference on Evidence Based Management (ICEBM 2015), organized by BITS Pilani on 20-21 March 2015.
  • Tiwari, P.; Bhat, A. K. and Tikoria, J. (2013), “Entrepreneurial Intention Models: A Literature Review” in the Eleventh AIMS International Conference jointly organized by Institute of Management Technology, Ghaziabad (IMT-Ghaziabad) and the Association of Indian Management Scholars (AIMS) at IMT Ghaziabad Campus on 21-24 December 2013.
  • Tiwari, P.; Bhat, A. K. and Tikoria, J. (2013) “Review of Social Entrepreneurship and Future Research Agenda” Tenth AIMS International Conference jointly organized by Indian Institute of Management, Bangalore (IIM-B) and the Association of Indian Management Scholars (AIMS) at IIM Bangalore Campus on 6-9 January, 2013. 
  • Tiwari, P.; Bhat, A. K. and Tikoria, J. (2013) “Review Paper on Examining the Role of Factors Affecting Social Entrepreneurship Intention”, Tenth Biennial Conference on Entrepreneurship, organized by Entrepreneurship Development Institute, Ahmadabad on 20-22 February, 2013.
  • Verma, S. and Jyoti (2010) Balanced Scorecard for Performance Evaluation of Educational University/Institute - A Conceptual Framework, presented a in absentia in 2nd International Conference on Innovative Practices in Management & Information Technology for Excellence, organized by Maharaja Agrasen Institute of Management & Technology, Jagadhri, India on 8th May 2010.
  • Deshmukh, S. G.; Shukla, A. C.; Jyoti and Tyagi, B. (2009) Internal Supply Chain of Indian Railways: A Case of CONCOR, Published in conference proceedings of International GLOGIFT conference to be held at NITIE, Mumbai on 14 November, 2009.
  • Tikoria, J.; Banwet, D. K. and Deshmukh, S. G. (2006) Evaluating Performance of R&D Organization using Data Envelopment Analysis (DEA): A Conceptual Model, participated and published in the conference proceedings of R&D Management Conference on Innovation: A Route to Competitiveness in Global Economy, organized by Council of Scientific & Industrial Research (CSIR), New Delhi, on 3-4 March 2006.
  • Jyoti; Banwet, D. K. and Deshmukh S. G. (2004) Select Issues in R&D Management, Presented and published in the proceedings of the Fourth Global Conference on Flexible Systems Management, organized by Institute of Technology Management, DRDO, Ministry of Defence, Landour Cantt., Mussoorie, held on 26-29 December, 2004, pp. 161-176.
  • Tikoria S.; Tikoria V. and Tikoria, J. (2003) Multi Fuel Engine Technology and Pollution Control, published in the Conference proceedings of International Conference on Management of Research and Development (ICMARD 2003) held at IIT, Delhi, pp. 416-420.

Articles in magazines

  • Jyoti (2009) Predicting the Seventh Generation of R&D: From Business-oriented R&D to Green-oriented R&D, Explorer Magazine, Department of Mechanical Engineering, Indian Institute of Technology Delhi.
  • Tikoria, J. and Shukla, A. C. (2008) Some of the new technological initiatives in aviation Industry, published in CHAOS Magazine, Department of Management Studies, Indian Institute of Technology Delhi.

Involvement in sponsored projects by Government agency

Duration: October 2008 – June 2009                              
Organization: Indian Institute of Technology Delhi
Designation: Project Associate
Project undertaken: “Center-for-global or Local-for-global? An examination of FDI in R&D centres of ICT MNEs in India”, sponsored by TIFAC, Department of Science and Technology, Government of India.


Duration: July 2002 – September 2003                                      
Organization: Indian Institute of Technology Delhi              
Designation: Project Assistant 
Project undertaken: R&D Management, sponsored by Ministry of Human Resource Development (MHRD), Government of India.
 

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